1. Deadlines

• Return period: 14 calendar days from the date you take possession of the products.
• Refund period: 14 calendar days from our receipt of the returned products.

2. Scope (who is entitled to the right of withdrawal)

The right of withdrawal / return applies only to buyers who are private individuals. Buyers who use the products for professional purposes (companies, PFA, II, IF or other similar entities) are not entitled to this right.

3. How to return products

1. Fill in the return form. In the form, you will provide information about the returned products and the details needed for the refund (bank and bank account).
2. Pack the products in a parcel. Please protect the products as well as possible during shipping.
3. Send the parcel to us using a courier company.

4. Return shipping costs

Return shipping costs are borne by you.

5. Refund of the value of returned products

Refunded amounts cover only the amounts you paid and may include:

• The value of the products, paid by you with the original order.
• The original delivery costs (where applicable), up to the cost of standard delivery.

Refund period: 14 calendar days from the date we take possession of the returned products.

Refund method:

• For orders paid online by card: refund to the account from which the payment was made (through the payment processor used for the order).
• For orders paid cash on delivery or by bank transfer / payment order: by bank transfer, to the account you provide.

6. Exceptions to returns and refunds

Returned products must be in the same condition in which you received them. We reserve the right to refuse a return or to issue a partial refund in situations such as when the products:

• are damaged, show signs of wear or signs of excessive/improper use (scratches, chips, dents, mechanical/electrical shocks);
• have damaged or incomplete packaging;
• have missing accessories, components or documents (from those they were delivered with);
• were delivered together with free gift products and these are missing from the return parcel;
• were part of a special order (a product that is not part of the regular stock and is delivered on the basis of a firm order and/or advance payment);
• were personalized or made specially at your request;
• belong to categories such as underwear, hygiene, etc. and have been unsealed and/or tested.

7. Legal basis for returns

Under Art. 9 of Government Emergency Ordinance (O.U.G.) No. 34/2014 on consumer rights in contracts concluded with professionals, the consumer has a period of 14 days to withdraw from a distance contract, without having to justify the decision to withdraw and without incurring any costs other than those provided for by law.