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My account

Click “My account" in the top right, enter your email, and if you don't have an account we'll only ask for your name and a password. You can also sign in with Google or Facebook in one click.

In My account → My details you can change your name, phone number, alias and password. The account e-mail stays fixed.

Pria analyzes your past orders and tells you when it's time to reorder consumables — see the recommendations in My account → Pria Assistant.

From Shipping addresses and My companies — you add them just once (with automatic retrieval from ANAF for companies) and then select them with one click at checkout.

Orders and delivery

Shipping is FREE on orders over 500 lei (valoarea produselor, cu TVA), pentru colete de până la 9 kg. Sub acest prag sau la colete mai grele plătești tariful Sameday pentru adresa și greutatea coletului; costul exact îl vezi în coș și la finalizarea comenzii, înainte să o trimiți.

Usually within 1-3 business days, by express courier. Orders placed by 14:00 usually ship the same day.

In My account → My orders see each order with its status (pending, processing, shipped, completed), its products and their certificates.

Yes, from easybox or from a Sameday Point. At checkout, choose “Personal pickup” and the desired point, on the map or by town. When the parcel arrives, Sameday sends you the pickup code by phone and e-mail. The cost is the Sameday easybox rate, and for orders over 500 lei, delivery is free for parcels of up to 9 kg.

Product returns

You have 14 calendar days of receiving the parcel. You fill in the return form from your account in 3 steps — choose the product, the reason and how you get your money back (voucher or bank account).

Open a return request from My account → My returns and choose the appropriate reason ("product not working" or "I received a different product"). We'll have the courier pick up the package, at no cost to you.

Once the return is approved, the money is sent to your bank account within a few business days at most. If you choose a voucher, you receive it right after approval.

Payments and invoices

Online card (Visa, Mastercard, Maestro, debit or credit, via BT iPay (Banca Transilvania), no fee), cash on delivery (cash or card on delivery) and payment order (primești factura proformă pe e-mail). Datele cardului se introduc doar pe pagina securizată a procesatorului; noi nu le vedem și nu le păstrăm.

The invoice is emailed to you when the order ships. If you can't find it (check your Spam folder too), write to us at [email protected] with the order number and we'll resend it right away.

Yes — at checkout, choose „Legal entity", enter your CUI (tax ID), and your company details are filled in automatically from ANAF. The company stays saved in your account for future orders.

Warranties and certificates

On the page of every product with attached documents, and in My account → My orders, next to each purchased product — you can download them at any time.

All products are covered by the legal guarantee of conformity. Medical equipment comes with the manufacturer's warranty, stated on the product page.

Sell on Prima Shop

Fill in the form on Sell on Prima Shop (company details are retrieved automatically from ANAF), you upload the required documents, and our team activates your account.

Via XML/CSV feed (the full template is in your seller dashboard, under “Feed & import") or manually, product by product. Every new product is automatically checked by Pria AI before it appears in the store.

The commission is set when your account is activated, based on the categories listed — you can always see it in your seller dashboard.

Detailed guide

You can order in 3 ways:

Telefonic: 0310.050.800
Prin e-mail: [email protected]
Direct pe site: add to cart and complete the order

Order by phone / e-mail

Your order must include:

solicitate + cantitatea products
Billing details (and CUI, if applicable) + contact phone number
Full delivery address
Delivery method
Payment method

Order directly on the website (steps)

Choose the category / subcategory and select the desired product.
Check the product page (description, specifications, availability: in stock / limited stock / on order).
Enter the quantity and press “Add to cart”.
In the “Cart”, check the products and click “Place order”.
Fill in the delivery details and choose your payment method.

Important note: Fotografiile și prezentările de pe site au caracter informativ; pot exista diferențe de nuanțe/ambalaj în funcție de lot.

Payment methods

Advance bank payment (payment order / bank transfer) – you will receive the details in the confirmation e-mail or on the proforma invoice. After payment, send the proof to [email protected]. Delivery is made after payment confirmation (approximately 12–24 hours).
Cash on delivery – you pay the courier on delivery, up to 5.000 lei, in accordance with applicable regulations.
Online card payment – tranzacție securizată; datele cardului nu sunt stocate de noi. Procesarea plății este realizată de Banca Transilvania, prin BT iPay; acceptăm Visa, Mastercard și Maestro, fără taxe suplimentare.
Payment link – after your order is confirmed, we can send you a payment link by e-mail.

Accounts for payment (bank transfer):

IBAN

RO02BTRLRONCRT0DH2003601

Bank

Banca Transilvania

BIC

BTRLRO22

IBAN

RO61INGB0000999920625602

Bank

ING Bank

BIC

INGBROBU

Delivery

We deliver within Romania.
Curier: SameDay or our own couriers (depending on availability and location).
Termen estimat: 1–3 business days (depending on the product/order).
No deliveries are made duminica and on public holidays.
If an order contains different lead times, the longest lead time among the products applies.

Delivery costs

Free delivery

Orders over 500 lei (product value, VAT included)

Orders under 500 lei

Sameday rate for the address and parcel weight, shown in the cart and at checkout

In-store pickup

Din easybox sau Sameday Point, cu tariful Sameday pentru easybox (gratuit peste 500 lei); codul de ridicare vine pe telefon și e-mail

Curier ales de client: delivery can also be made by another courier agreed upon by the buyer, but booking the carrier and the pickup are handled by the buyer.

If you are not satisfied with a product, you can return it under the conditions below. This section supplements the information on the page Terms and conditions.

Termene

Termen returnare

14 calendar days from the date you take possession of the products

Termen rambursare

14 zile calendaristice de la primirea produselor returnate

Who it applies to

The right of withdrawal applies only to individuals (consumers).
Buyers that are legal entities / PFA / II / IF or who purchase for professional purposes do not benefit from this right.

Cum faci returnarea

Completezi the return form (including the bank account for the refund, if applicable).
You pack the products properly to protect them during transport.
You send the parcel through a courier company.

Costul transportului de retur

Return shipping costs are borne by the customer.
Important: do not send the parcel cash on delivery — will not be accepted. Refunds are made by card/bank transfer after the products have been inspected.

Rambursarea contravalorii

Rambursarea poate include:

Value of the products paid for in the original order
Initial delivery cost (under the applicable legal conditions)
Additional costs are not refunded if a delivery method more expensive than the standard one (the cheapest) was chosen

Modalitate de rambursare:

Orders paid online by card: refund to the instrument/account used for payment (subject to the payment processor's terms).
Orders paid cash on delivery or by bank transfer: refund by bank transfer to the account provided in the return form.

Exceptions / cases of non-acceptance or partial refund

Products that are damaged, show signs of wear, excessive/improper use, scratches, chips, dents, mechanical/electrical shocks.
Damaged or incomplete packaging.
Missing accessories/components/documents the product was delivered with.
Products delivered with gifts, where the gifts are missing from the return package.
Special orders (products outside the usual stock, delivered on a firm order/advance payment basis).
Customized / made-to-order products.
Products in sensitive categories (e.g. hygiene) that have been unsealed and/or tested, where applicable law allows exclusion.

Legal basis

The right of withdrawal is governed by OUG nr. 34/2014 on consumer rights in distance contracts.

Return address (warehouse):
PRIMA SAFE DEVELOPMENT S.R.L.
București, Sectorul 4, Drumul Creţeştilor, Nr. 19

PRIMA SAFE DEVELOPMENT S.R.L. ensures and guarantees the conformity of the purchased products, as well as any hidden defects, declaring that the products sold do not endanger life, health and occupational safety and do not have a negative impact on the environment.

Purchased products come with a warranty period specified on the product page. The product may be accompanied by a warranty certificate (where applicable).

Complaints (recommendations)

Check the products on delivery and read the instructions for use.
Complaints made after the product has been used may not be accepted, depending on the situation.
Keep the labels/instructions for service and maintenance.

What the warranty does not cover (examples)

Improper use, accidents, bad weather, negligence.
Unsuitable conditions (humidity, pollutants, smoke, dust, improper voltage, etc.).
Unauthorized repairs, use of unapproved accessories.
Loss of/damage to the warranty certificate (where issued).

Note: the warranty period may be extended by the time the product is held for servicing, for justified and approved procedures.

Products from our portfolio are available on the public procurement platform www.e-licitatie.ro (SICAP).

Identification details in SICAP (Economic operator):

Denumire participant

Prima Safe Development S.R.L.

Unique Registration Code (CUI)

RO33109102

Type

Ofertant

Contracting authorities can initiate direct purchases through SICAP. If you would like other products not listed on the public procurement platform, please contact us for customized offers (depending on quantity, value and payment terms).

Request for product listing in SICAP:
In each product's page there is a dedicated section where you can request that product to be listed. Fill in the request, and our team will get back to you with the next steps.

Contact: Phone 0310.050.800 • E-mail [email protected]

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or write to us at [email protected] · 0310.050.800