Warranty and Service

PRIMA SAFE DEVELOPMENT S.R.L. ensures and guarantees the conformity of the purchased products, as well as against any hidden defects, declaring on its own responsibility that the products sold do not endanger life, health or occupational safety and do not have a negative impact on the environment.

Product Warranty

If the manufacturer offers a longer warranty, it is stated on the product page and on the warranty certificate. The product is accompanied by the invoice and, where applicable, by the warranty certificate.

More information about your rights: europa.eu/youreurope/garanții

Complaints

• Before use, check the purchased products and carefully read the instructions for use of each product.
• Check the products for any visible defects. Visible defects must be reported upon receipt of the package.
• Non-conformities discovered later, including after the product has been used, are handled under warranty: minimum 2 years for individuals, 12 months for legal entities.
• If the products have manufacturing defects, return them together with the original packaging.
• Products with manufacturing defects confirmed by the Seller will be replaced or their value refunded.
• Keep the labels and instructions for use, for any complaints and for the proper maintenance of the product.

Return Policy

Individuals may return products purchased online within 14 days of receipt, without penalties and without giving any reason (Government Emergency Ordinance No. 34/2014), in the original packaging and in the same condition in which they were received.

The cost of the return is borne by the customer, except where the goods were sent in error or have defects attributable to the supplier.

We refund the value of the products and the cost of the original delivery, at the standard rate, within no more than 14 days from the date you notify us of the withdrawal. We may withhold the refund until we receive the products back. The money is returned using the same payment method used for the order (to the card, for card payments) or by bank transfer.

Product Return Conditions

• The goods are complete, clean, in their intact original packaging (with no traces of dirt, tape, punctures, tears or scratches) and have not expired in the meantime.
• The following are excluded from the right of return: products made to order, to the Buyer's specifications or personalized for the Buyer; products that can deteriorate or degrade quickly; sealed products that, for health protection or hygiene reasons, cannot be returned once unsealed; products that are part of a set and cannot be separated from the other items.
• After the 14-day period, any defects are handled under warranty: repair, replacement or, as the case may be, a price reduction or refund.
• Legal entities: returns without a reason are not accepted. Wrong products or products with visible defects must be reported within 48 hours of receipt; after this period, they are handled under warranty (repair or replacement).

Conditions for Returns to Service

• To benefit from the warranty, the invoice and, where applicable, the warranty certificate are required. The product must be sent together with all the accessories it was delivered with.
• The product subject to the complaint must bear the information needed for identification, as shown on the purchase document, label, packaging or product (lot, serial number, etc.).
• It is recommended (but not mandatory) that products sent for service be shipped in their original packaging, with no signs of breakage or impact.
• For packages with visible damage upon receipt, it is recommended to inspect them in the presence of the courier or to refuse the package. The package should be photographed and a report drawn up stating its condition upon delivery.
• If a carrier chosen by the consumer is used, the risk passes at the moment the products are handed over to that carrier.

The product warranty does not cover the following situations

• Defects caused by improper use.
• Thermal, mechanical and plastic damage due to accidents, vibrations, bad weather, negligent use or other factors beyond the Manufacturer's control.
• Use of the product in unsuitable conditions (for example, incorrect supply voltage, exposure to chemicals, noxious fumes, smoke, dust or moisture).
• Use of the product in applications requiring performance other than that of the product's class and purpose, or outside its technical specifications.
• Failure to follow the instructions for use or installation in the product manual.
• Use of batteries, power supplies or accessories other than those approved or recommended by the Manufacturer.
• Alteration of the product's original condition through unauthorized interventions.

The warranty period is extended by the time the product spends with the Supplier for justified and approved service procedures.

Return Form and Shipping Address

When returning a product, fill in the return form, then send the goods using the same courier that made the delivery.